Frequently Asked Questions Are the searches confidential? YES, Absolutely, Positively. All searches are completely confidential. We will never make our clients' information available to a third party. We don’t sell your information; we don’t host a database of individual information for searches. All billing information is encrypted and secure and is never sold or distributed. Your secure password protected account is secure and confidential in our online system. No unsecured emails are sent with your personal information or your reports. Never give out your password to anyone. Will the person I requested information about know that I am trying to find his/her information? Our investigators never contact the subjects of phone numbers being researched. Your subject has no way of knowing about the search or who ordered it. The same holds true for any type of search we provide -- no one will know about your search unless you tell them yourself (which would violate your agreement of the use of the website). How will the charge appear on my credit card statement? The charge will be listed at NTPI or PDJ Services. How can I place my order? We strongly recommend placing your order online and making payment with your credit card on our secure server. Your order will enjoy immediate attention when placed online. Rest assured that your credit card information is not stored on our secure server. We use Secure Socket Layer (SSL) technology so you never have to worry about your credit card number. If you prefer, you may place your order by email, fax, or regular mail; however, services not ordered online will take longer to deliver. Please refer to the bottom of this page for our contact information. What is the fastest way to order? Just to reiterate, without a doubt, the fastest way to place your order is online and pay with your credit card on our secure server. Your order will enjoy immediate attention when placed online. What credit cards do you accept? When ordering online on our secure server we can accept Visa, MasterCard, Discover, and American Express. Please do not send your credit card information via email, fax or regular mail. We can also accept as payment a cashier's check drawn on a U.S. Bank or a Money Order in U.S. Currency.: Money orders can be obtained from financial institutions and most post offices. If ordering outside the USA, always ask for an "international money order". Our Canadian clients may also use Canadian (non-international) money orders in US currency. Such payments should be made payable to North Texas PI and sent to : North Texas PI 1030 East Hwy 377 #110-360 Granbury, TX 76048 Should the above forms be unavailable or inconvenient, we also accept cash (US currency only for the exact amount of the search, please do not send coins). We strongly recommend insuring mailings containing cash. Please inquire at your post office about the best options available to you. Please note that we do not recommend sending cash through the mail. Guarantee : Are the results of my search guaranteed? Yes. Most searches can be completed to our customers' satisfaction. In the unlikely event that we cannot provide the information you requested, your payment will be refunded in accordance with our refund policy for each search. If you made your payment by credit card, your card will be credited appropriately once you request a refund. Other forms of payment will be refunded by check and delivered by regular mail. We will need your full name and mailing address for check delivery. The results of your search are guaranteed to be correct at the time your search is completed. If no results are found, you will be sent an email with your options, one of which is requesting a refund. Privacy And Confidentiality : Are the searches confidential? YES, Absolutely, Positively. All searches are completely confidential. We will never make our clients' information available to a third party.   Will the person I requested information about know that I am trying to find his/her information? No, never. We never contact the owners of phone numbers searched. The owner has no way of knowing about the search or who ordered it. The same holds true for any type of search we provide -- no one will know about your search unless you tell them yourself. Internet Security And Reliability : Is it secure to make online credit card payments on your site? Yes. For credit card payments and verification, we us SSL technology and a payment gateway to protect you credit card information. Your credit card information will be transmitted via a secure server. We never store credit card information on our website or our servers. How will I know that my order and payment have been received? Each search screen (form) is followed by an order form with your name, address, email address, and credit card information. Once submitted and approved, you will see a screen confirming that "Your order was successfully submitted" and you will be able to print the transaction receipt.